1.Unacceptable specimens:

Missing requisition form; specimens must be accompanied with the requisition form (enclosed in the mailable kit).

No payment; payment must be enclosed with the specimens or prepaid on the website unless we have an account contract signed by the referring practitioner, which authorizes us to bill them for payment. We accept checks or Visa/MasterCard and Discover.

Samples; samples that lack sufficient fecal material can not be diagnosed. Blood slides that are stuck together are also inadequate; Repeat samples are recommended, free of charge (The cost of the testing package and shipping are the patient’s responsibility).

Discarding of specimens; specimens are discarded after the examination or if inadequate unless previous arrangements have been made.

2. Reporting of test results:

Test results will be available for the practitioner 2-5 business days after receipt of specimens for all tests except the Swab Culture and H. pylori test. The results of the Swab Culture and H. pylori test will be available 2-3 weeks after receipt of specimens.

3.Treatment recommendations:

Recommendations for herbal or allopathic treatment will be shared with referring practitioners upon request.

4.Courtesy testing:

Referring practitioners are given complimentary testing (beginning at no less than three referrals).

Call PCI for additional information.

5.Insurance claims:

PCI does not bill insurance companies directly.

Patients may request an invoice by stating their request on the requisition form, which they can submit to their insurance company for reimbursement, or if ordering online, print one out directly after purchase.

PCI is not a Medicare provider.

CPT codes are provided (next to each test or product) for patients to qualify which products or tests their insurance companies will cover.


Payment is required in advance before any testing is done or any product is shipped unless the practitioner overseeing the tests has a valid account contract in effect in which we have the authorization to bill them.

PCI accepts checks and the following credit cards; Visa, Mastercard, Discover.

All returned checks will be charged $25.00. fee.

7.Refusal of Service:

PCI reserves the right to refuse service to any individual for any reason.

8.Refunds and Cancellations:

Orders for tests may be canceled within 90 days of the purchase date for a full refund. Testing packages and shipping charges once shipped are non-refundable. Following is the price list for our testing packages.

Orders for products are refundable within 30 days of the purchase date (testing packages and shipping charges once shipped are non-refundable, and return shipping is the responsibility of the customer)

For a full refund, products must be returned in the original packaging, unopened, and sealed. Any packaging that is damaged opened, labels covered, etc…will incur a 25% repackaging fee. Under no circumstances will a refund be issued if the cap’s seal or lid on any supplements has been broken.

Under no circumstances will a refund be issued for the NCS Protocol as it is an information-based digital document. The supplements that come with the protocol are included free of charge, and as such, are not refundable either.